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Terms and Conditions

OUR POLICY DOES NOT AFFECT YOUR RIGHTS UNDER THE CONSUMER RIGHTS ACT 2015

OUR CUSTOMER SERVICE POLICY

  1. Let us know what service(s) you would like.
  2. IMPORTANT: Please inform our Staff, if you are allergic to any chemicals or substances before receiving any services. PLEASE TELL US OF ANY MEDICAL CONDITIONS OR DISABILITIES THAT MAY EFFECT ANY SERVICE THAT WE PROVIDE YOU WITH. E.g. Arthritis, Diabetes, etc.
  3. Whilst receiving any service, please provide our staff with your feedback and/or comments on their services, so that our staff can satisfy your requirements straight away.
  4. Children UNDER 12 YEARS OLD should be always accompanied by an adult. We will not take any responsibility, with regards to injuries, or changes to services already provided, when they are caused as a result of a child making their own independent decisions, at our salon.
  5. We hold no responsibility if any accidents happen to your child/children, during their treatment, at our salon, as a result of your child/children not following rules or listening to staff members.
  6. IMPORTANT: Please let us know of any allergies you may have, upon our staff asking if you would like any food or drinks.
  7. No pets will be allowed in the salon. Except for Guide Dogs.
  8. We reserve the right to refuse service to any customer:
    1. Who does not follow our salon policy/risk assessment, related to any rules, listed within this policy.
    2. Who uses abusive language or threatening behaviour.
    3. Who will be at risk to themselves or cause risk to any of our staff, should they use a service. (in respect of the Equal Opportunities Act and Disability Act).
  9. For appointment only:
    1. Customers should arrive on time for their appointments.
    2. If the customer is 10 minutes late, or more, the appointment may have to be rescheduled.
    3. The Salon may be late in providing you with your services, due to previous over-run services appointments, we apologise for this, but please bare this in mind.
    4. With ANY CANCELLATIONS, our salon should be informed, between 24-48 hours, before the time of your appointment. If otherwise, there will be a cancellation fee. (This fee also applies to same-day cancellations).

SERVICE GUARANTEE (72 hours Policy/3 Days)

Customers must follow the Aftercare Advice, given with any service, in which we provide.
  1. Traditional polish, and practiced services are not guaranteed.
  2. Any Nail Accessories/Enhancements and Gel Polish services are guaranteed for 72 hours after your appointment. If you lose a Nail Accessory/Enhancement, or notice any chips or lifting within 72 hours, please contact us to schedule a free repair.

COMPLAINTS

The customer must inform us by phone, text or email.
  1. You must arrange an appointment to have your nails fixed within 5 days after your initial service.
  2. Repairs after 3 days, for breakages, tears, and comer breaks, will be charged to fix.
  3. We will not be responsible for any breaking of the nails, or infections of the nails, 72 hours after you leave the salon, due to your negligence and/or not following the nail aftercare advice.
  4. Any infection/breakage/allergy should be reported to the salon, formally, within 48 hours. After this timeframe, the salon will not be held liable.

REFUND

No cash refunds will be given after you have left the salon. As soon as you have walked out the salon doors, that means that you have already accepted, and are happy with, the services provided to you.
  1. If you are not happy with your nails, please make us aware of it, BEFORE YOU PAY. We will be happy to adjust them to your satisfaction, or to remove any nail embellishments or coatings that have been applied.
  2. No refund will be given because you have simply changed your mind.
  3. We will correct any service, at no cost to you, provided that you tell us immediately after we have performed the service, that you are unhappy with the quality of the work. If you are still not happy after we fixed your nails, then you will have to go through our Customer Complaint Procedure, and put this in writing to us. You will need to state the reason as to why you are still unsatisfied, after re-doing the service, and you will need to provide a photograph, as evidence, of the nails that were already fixed by us.
Thank you all for your understanding and for supporting us!